• Support
Real people,
within 24 hours.
Every Pure tool is built and supported by the same small team. If something breaks, you reach us directly — not a queue.
Ask on Discord first
Join our Discord and drop your question in that plugin’s channel — it’s the fastest way to get help, and other editors get to see the answer too.
Documentation
Each shipped plugin has English documentation you can read before buying, covering install, the core workflow, and known edge cases.
Purchases, refunds and licensing
All Pure plugins are sold through aescripts.com, which handles payment, licensing and refunds under their own policy. We do not process payments on this site.
Installation
Plugins install through the aescripts manager app, which also handles updates. If a panel does not appear after install, restart your host application first — that fixes most cases.
Something detailed? Email us
For anything long or specific — logs, project files, licensing questions — write to contact@purescape.io. We answer within 24 hours on business days (KST). Include your host app version and OS; it usually saves a round trip.